I went into this business just yesterday to try and purchase contacts, as I recently got a prescription from the Hamburg Council Opticians.
I was told that they could only fill the prescription for a specific brand - whatever my Dr. picked for me.
Of course there was no brand name on my prescription - Dr.s aren`t supposed to promote specific brands - so they would not fill the prescription !
They also would not call the other office to talk with the Dr.
When I told them what brand I had, they said they didn`t carry it there, and therefore could not sell me contacts - even with a recent Council Opticians Prescription. I was told I would need a to go to the other office - despite the fact that it is AGAINST THE LAW TO MAKE YOU PICK A SPECIFIC BRAND !!
What`s more, they said if I wanted to choose a different brand from the last one that I CHOSE, I would need to pay for a new prescription !
BTW: The Hamburg office charged me for the contact exam even though my insurance covers eye ware - they justified this by OFFERING to show me a video on how to put contacts in(I have warn them for 15 years).
Bottom Line: Council Opticians charges for free eye exams and then won`t fill the prescription for you anyway unless you`ll jump through hoops for them. I also found them to be quite rude and condescending.
AVOID AT ALL COSTS !!!!!!
Pros: there door opened properly
Cons: they exist