Like most people, I care very much about the quality of care that my dog receives. I was referred to Dr. Cotter's office by another clinic and made an appointment.
We called his office two times or so prior to our appointment (once to schedule, once to follow up on paperwork). Both times the receptionist (Dr. Cotter's wife) was extremely rude. I'm talking: completely, utterly, condescendingly, unhelpfully, confusingly, pointlessly RUDE. The second time we called we made sure to be extra-nice so as to possibly avoid the rudeness, but, once again, we were admonished for basically existing as humans.
Since we needed the dog to be seen rather quickly we decided to move ahead and go to the appointment. I'd like to reiterate here that because I expected the receptionist to be a bit mean, I went in extra-friendly-style and tried to be as helpful and prepared as possible. How foolish of me.
I was not greeted, neither was my (very friendly) dog. I wasn't given any paperwork, but was instead asked to spout off various bits of personal information (all whilst being interrupted occasionally for her to answer the phone and yell at those people too). When I had to look up one phone number in my contact list, she rolled her eyes at me and told me we'd have to take care of it after the appointment. When she called a name to go back to the doctor, she pronounced it so incorrectly I wasn't sure if she meant me, so I said my name aloud and asked if that was who she meant. She looked me dead in the face and replied, ""Whatever.""
The doctor was nice enough, a bit shy, he was gentle with the dog, but he also seemed perplexed by my asking questions that I thought seemed fair (how long would the surgery take? how many hours till I could return to pick up the dog?). I mentioned that the receptionist hadn't been very kind, and he said something about personalities clashing.
When I went back into the main office to finish giving the receptionist my information, she mentioned being present during my dog's procedure. I asked what her involvement would be, and found out that she'd be handling the anesthesia. She then asked me, ""Why do you ask?"" I explained that I needed to trust and feel reassured by those who would be performing (a $700) surgery on my dog and that her attitude thus far had been rude and less than helpful.
She pointed to a sign that read something along the lines of: Dogs welcome, people by appointment.
She then went off about how she loves pets but people don't have their stuff together and she doesn't like them, and brought up the fact that I had needed to access my contact list to provide a number. We then went back and forth a bit about whether or not I was a stupid person, ultimately I apologized for the delay in number-providing, assured her that I was a competent person (I have a Bachelor's and Master's degree in Communication, and am a PhD student), and asked for her to return my dog promptly.
I left and I will NEVER go back and would never recommend this service to anyone.
As a pet owner you DESERVE to feel comfortable, informed, and good about the medical treatment your cat/dog/rat/bird/etc will receive. You should never have to pry to have basic questions answered and you should never doubt the service offered. Please seek a vet elsewhere, there ARE good vets in the area.