Cost Cutters isn't bad for the basics such as a trim or simple cut. But if you have very long hair as I do, it would be better to go to a more elite salon. It took 3 girls and 7 hours to do my spiral perm. The 3 gals didn't wrap my strands evenly leaving me with a lopsided spiral. It took lots of conditioner to even it out over a course of about 10 days. But if you are looking for a simple trim or simple cut, Cost Cutters is fine.