The scene is a packed Cosi with a line for everything - ordering a salad, ordering a sandwich, paying, picking up your drink. It's a mobscene. But ordering was the worst part. I asked for a greek salad without onions. What did I get? Lettuce, onions, tomatoes and olives. I speak up - I can't have onions (as it says on the card they filled out). They throw it away and start again. What did I get on Try #2? Lettuce, tomatoes, cucumbers. They didn't put in the olives or feta cheese (as the greek salad calls for). When I said something (again), they threw the ingredients in. I only noticed after I brought it back to my office that they gave me parmasan cheese instead of feta. In short, if you want what you ordered, don't go to this Cosi.