I would give this company a zero, but sadly that's not allowed.
I've used United Van Lines for every move I've made over the last decade. And never, ever had a problem. When it came time to move from Seattle to Pittsburgh I didn't hesitate to call United once again for moving needs.
A few days after I called Rex came by apartment to give me an estimate. As we did the walk through he made note of my large DVD and comic collection. He gave me the estimate. I was happy with the number and papers were signed.
A day later he gave me a call and said we were going to do a storage move. I asked him why? And he told me that due to my time frame it was the only way to get my stuff out there in a reasonable time. I then asked him if it was safer then a normal moving van. He said it was. I had to agree since he's the expert.
A week later they packed up my stuff. Loaded it into the unit. And off it went. The next day my cats and I drove to Pittsburgh.
Due to the fourth of July weekend it would take a few extra days for the stuff to arrive. And on July 8th it did.
When the movers started to unload my property I noticed many strange things. Like plastic storage bins were warped. My antique desk was chipped. The plastic boxes with my DVD's were also warped. When I opened them I discovered the packaging of good number of the discs were out of whack and had developed weird spots on them. When I called the company to talk to Rex (who of course wasn't there) put me through to Tony the manager. He seemed willing to help. But never heard of this thing happening before. Neither had I, because on my last cross country trips it hadn't.
If you have moving needs I would stay away from this company and Rex and find a company that actually knows something about moving.