I had a visual field test scheduled on 1/31/17. The visit went very smoothly from beginning to end. The 3 woman at the front desk were helpful and most important--pleasant. I have a new vision plan and she explained some things about it I didn't know. Same thing at checkout--I'm new to having a health savings acct and she explained the best way to use it. My tech, Nicole, was very friendly and "in the moment". It was just an easy visit, no defensiveness, "I don't know", seemingly hurried or bored. Everyone was so customer focused and "nice" which is really really a wonderful surprise in this day and age. Not all medical offices in Roch are like yours. Thank you for making it easy!!!