I was on my way to ""the nationally known copy chain"" across the street on California Ave in Palo Alto when I saw the Copy America store.
I used the self-service machines and had a 100% positive experience.
No lines, no waiting. Machines were available for immediate use.
No card reader machine repeatedly spitting out my credit card. I was told to just keep track of how many copies I made.
No machines with out-of-service notices on them. All self-serve machines were in perfect working order.
No having to ask for colored paper from someone behind the counter, as it is in front of the counter and available to customers.
No having to hunt down an employee or wait endlessly for someone behind the counter to notice me. The guy behind the counter was right there and available to answer my questions.
I asked for a teacher discount and the owner gave me a very generous discount!
I am thrilled to have found a nice ""small business"" to patronize for my copying needs, and highly recommend Copy America to others.