They were supposed to put in a vent too. Their boss came to check on things and the installers said ""oh, boss, you can finish this then"" and left! The unit was installed and said they didn't have the material for the vent and would call to schedule a new time to install it. We called them back 3 days later after hearing nothing. They said they'd call back later. We called every couple days for a MONTH, leaving messages asking for at least a call back. Nothing! We finally got a hold of them. They said 'Oh we were just about to call, how's tomorrow?'. Fine, whatever, have to take the day off work to wait for them and then they call saying ""Oh, we're running late"". HOURS late like my whole day has to revolve around them! Missed a day of work I didn't have to because they can't manage time! Looking at the handy work, there's now a pipe in the middle of my utility room floor, leads outside with no surround to block the rest of the hole, and they left a whole in the wall where the vent should be!
Adding on: Owner came out. Didn't seem to know how to fix putting the vent in. Told me he'd be eating costs to fix this. Told him he already has my money, and took a month got get back to me. Company already told me they could do it, now they're saying it's too hard? Diving me crazy- acting like it's my fault they make promises and have bad communication.
Pros: Good price, decient work
Cons: poor service, poor communication, pseudo-professional