Similar to spragueg, the customer experience from this business was ridiculous and beyond unacceptable. I placed an order online on the evening of 12/21, but my order wasn't available for delivery until 12/23. Because the delivery site was a sales office at a brand new residential complex, I was concerned that the delivery people wouldn't be able to find the address on their GPS. I called the bakery on 12/22, and was brushed off by the staff person. On 12/23 around 3:30pm, I hadn't heard anything about the delivery from the bakery or the recipient, so I decided to call to confirm that the delivery took place. Apparently, the delivery people came about 10 min before the office opened, so instead of waiting the 10 minutes, they skipped the delivery. Whether they were going to try to re-deliver later in the day is questionable, because by that time it was already 4pm. I expressed my disappointment that there was no attempt to try to contact me to let me know that delivery was attempted but didn't happen, or that the delivery might not happen that day. There were no apologies, but the person on the phone was nice enough. Then some woman called me a few minutes later, almost berating me and telling me ""how it was"" - that it was pouring rain and it wasn't her fault that the delivery didn't happen, etc. etc. When I tried to explain that I was more upset at the lack of communication and professionalism, she said to me, ""You obviously don't understand...you don't seem to get it...it's not my fault...you this, you that"" instead of, perhaps, ""I apologize that we haven't been able to deliver your extremely expensive, overpriced, basket of cookies yet, but the weather has been extremely bad, and we're trying our best. We are more than willing to offer you for the inconvenience."" What's worse is that I found out the person who was basically yelling at me was the OWNER (Karen). Obviously, she believes her cookies are like diamonds, and people should be grateful to get them, even if it's days later. Based on other reviews I've read about this place, I'm surprised this Karen chick hasn't taken the hint yet.