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Continental Airlines - 1 Reviews - , New York, NY - Airlines Reviews - Phone (718) 565-1100

Continental Airlines

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New York, NY 10001
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(718) 565-1100
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I just got back from a vacation and for the most part, I'm not a huge fan of flying. So, when the captain of my Continental Airlines flight said we were delayed from taking off be...

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A+ for customer service 8/6/2006

I just got back from a vacation and for the most part, I'm not a huge fan of flying. So, when the captain of my Continental Airlines flight said we were delayed from taking off because of a "fuel problem" I started freaking out! However, I was so impressed with how the crew handled the situation. The in-flight movie was started early to calm passengers, or help the time pass, however you look at it, and drinks were served. Finally, the captain himself came into the cabin and explained exactly what the problem was and assured us repeatedly that our plane was in fact safe. Before that, I was thisclose to asking to get off the flight (yes, I'm really that nervous!) but the crew & co. really did a professional job of dealing with the situation. more
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