Your company cleaned carpets in our house. This took place on November 13, 2009 (almost two months ago). Our house flooring is extensively covered with thick, light beige carpeting. During the winter of 2009 I developed problems with my feet, to the extent that I would often leave tracks of blood behind me. The podiatrist had me place heavy salve on the bottoms of my feet, then cover with thick sox. I walked around the house in my sox. Slowly the remedy worked, however we found that in spots and on the stairs the beige carpet had turned black.
We believed that the greasy ointment had gone through my sox and gone deeply into the floor carpet. In the spring of 2009, two times, we had Stanley Steemer come and clean the carpet. Each time the dark areas reappeared in a week or two. It made for an ugly appearance. My wife had decided to rip out the beige carpeting and replace with new. She thought that the ointment had penetrated into the mat under the carpet.
I looked in the Yellow Pages and found your carpet cleaning company. You came to the house almost immediately and worked on the badly blemished carpet. You spent half a day and your price was wonderful. It is about two months later and the dark areas have not returned. The beige carpet looks fine. We understand now that previous efforts to clean had not gotten rid of the ointment, and the dark spots were the result of dirt from our shoes.
You knew the cause of our problem and you solved the problem. You did a great job. Thank you. We are delighted with the results.
When we need carpet cleaning next we will call you again (and we'll be happy to recommend your firm to others).”