This company came out b/c my ice maker was making an odd noise and there had been some prior leaking during the defrost cycle. A technician came out and forced it into defrost mode to check for a leak. The next day we woke up to a freezer full of spoiled meat and a floor full of water b/c he reset the freezer settings and did not set them back. The company agreed to cover this lost food, but then when the refrigerator was warm the following day spoiling the remainder of our food, said that there was a defect with our machine and that they wouldn't cover it. The second technician they sent that apparently is part owner was extremely condescending to my family and informed us that we needed to replace the control panel (that his first technician broke) and that's why they wouldn't cover this 2nd loss of food. Mind you, this refrigerator is less than 1 year old and had NEVER had any issues with cooling. I question the 5 star review of this company....the commenter states they've been using the company for years...if a repair company does their job right the first time you shouldn't have years of experience with them.