This brand new hotel sparkles! From the bellmen to the front desk to the housekeepers to the restaurant employees, the staff was extremely solicitious yet not intrusive. The hotel is beautiful, with huge windows overlooking South Beach and the City of Miami. I took advantage of an introductory rate that gave me a $400 room for $100, which was quite a treat! While the hotel and spa had a few kinks to work out (e.g., the thermostat was reversed, so my attempts to raise the temperature in the room actually lowered the temp!), the hotel staff addressed each challenge immediately and efficiently.