Astonishingly incompetent. After a number of years of bad security system monitoring with many alarms ignored. Many problems ignored and too many issues to remember, I did not renew with them. I got bill after bill, and talked to MICHELLE a number of times. She told me the contract ""automatically renews"" and I can't cancel service. WRONG! The moronic claim that a contract can automatically renew without consent is pure rubbish. When the customer terminates, that's it. But they want to push their weight around and make nasty threats.
They are an outfit of incompetents who cannot even get basic issues right. If the security company is unreliable, they are worthless. This outfit is unreliable AND NASTY !! There are many good monitoring companies out there, and I wish I never used these people. CONSIDER YOURSELF WARNED.