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CompuTechs+ Apple Repair | Mac Support | Data Recovery - 1 Reviews - 744 N May St, Chicago, IL - Other Repair Services Reviews - Phone (312) 361-0329

CompuTechs+ Apple Repair | Mac Support | Data Recovery

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744 N May St
Chicago, IL 60642
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(312) 361-0329
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My overall experience with CompuTechs+ was remarkably horrendous. The computer was given to them on 4/6/2011 and was not returned until 5/11/2011. The story of the repair goes a...

A truly terrible repair 5/16/2011

My overall experience with CompuTechs+ was remarkably horrendous. The computer was given to them on 4/6/2011 and was not returned until 5/11/2011. The story of the repair goes as follows. I shattered the screen on my 2010 13"" Macbook pro and contacted CompuTechs+ to have it repaired. They offered a flat rate of $229.99 for labor plus the cost for parts. The computer was given to them on 4/6/2011 and then returned to me on 4/12/2011. I decided to inspect the wiring job they did and upon inspection noticed that the wire connecting the screen to the motherboard was not long enough to be housed in the channel provided for it. Consequently it stuck out and caused the bottom plate to not close tightly. Furthermore the wire did not make a firm connection because it was too short and to adhere the wire to the connector, they had taped the wire to the motherboard. This means that if the tape came off, the screen would no longer work. Close inspection of the screen revealed that they had replaced my Macbook pro screen with a Macbook screen and which is possibly why the wire was too short. After realizing what a appalling repair CompuTechs+ had done, I emailed the owner and told him I would not be paying for the repair in totality until it was done properly. The next day they came out and picked up the computer and said it would likely be a few more days before I got it back. However a few more days was a major underestimate. During the month they had the computer the second time, I heard little from the company and had much difficulty in reaching them for updates on progress. When I did hear back from them, they were nonchalant about the fact that they had not received the proper part a second time and were still waiting on getting the correct screen. He mentioned that he ""personally made sure that this issue (would) not happen again"". This leads me to believe that they did not put forth much effort in making sure the correct part was ordered the first or second time. Given the amount of prodding I had to do in order to get an update, I think it is highly unlikely that they would have given me an update at all prior to delivery. After a month of waiting, I was finally given my computer back with the repair completed properly. The next day the owner sent me a final invoice for the full amount of the repair without any discount for negligence or incompetence. When I saw this, I sent an email to the owner explaining why this was unacceptable and that I should not have to pay for labor. His response was apologetic but his conclusion was that though it took 2 tries and 5 weeks to do the repair, it was returned fully functional and a $50 discount was the best he would do. Considering the length of the repair and the incompetence displayed by CompuTechs+, I vehemently suggest potential customers to seek repair elsewhere. more
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  • Neighborhoods:

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