I am sure some customers have had a positive experience, you are fortunate to have a loved one who really did benefit from the services provided, but there is a dark side to this agency.This company hires COMPANIONS AND HOMEMAKERS which are NON-MEDICALl!! Then expects those employees to be responsible for clients that are CLEARLY in need of more ADVANCED nursing. This is putting the clients at RISK, and the employee in a unreasonable position for their skill level and pay scale. They want to keep clients at home, using this agency, to continue to collect revenue from them, at the cost of their safety. I don`t know who does the assessments on the clients but they need to be terminated, they obviously don`t know what they are doing.