When you operate a hotel in a busy tourist city like Ludington, one would expect excellent service. When my new husband and I chose to crash at this hotel on a spur-of-the-moment stop on our honeymoon, we expected to have great service, as we'd had on every other stop along the way. We were wrong. We were greeted by snotty front desk staff, who refused to give us directions to a restaurant we wanted to try. On our last night, we wanted to order pizza, and I was treated like a criminal when I wanted to borrow a telephone book.
Our room was clean the the Jacuzzi suite was very relaxing, but all I remember was the lousy way we were treated.
PROS: clean rooms
CONS: poor service