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Comcast - 1 Reviews - 141 Park of Commerce Dr, Savannah, GA - Communications Contractors Reviews - Phone (800) 266-2278

Comcast

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141 Park of Commerce Dr
Savannah, GA 31405
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(800) 266-2278
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Comcast - Savannah, GA

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I have been having problems with my cable for 7 weeks, I am missing many channels that I am paying for ( I have the bundle package, home phone, internet & cable ) I pay the amount...

avoidence by customer service & overcharged for sorry servic 1/17/2012

I have been having problems with my cable for 7 weeks, I am missing many channels that I am paying for ( I have the bundle package, home phone, internet & cable ) I pay the amount of $147.59 per month for these services. ( this is more costly than my electric bill most months ) I have called the Comcast customer service number around 3 times a week for seven weeks & still can't get this problem with my cable resolved. The first 2 times I called, the customer reps sent a refresh signal to restore the missing channels but this did not work. The third time I called I was told that someone would have to come to my home to fix this problem & I would be charged. I asked ""why?"" because I am already paying my Comcast bill a lot of money monthly. I live on a small budget & just refuse to pay extra money for someone to come into my home & mash a few buttons ( I already did this to no avail ) Since then I have called customer service many times to just get shuffled around to many different reps in different departments. Most of the time when they transfer my call to another department I get disconnected & have to start all over with this process. I have spent many hours on the phone to just get disconnected over & over again. I finally drove to Comcast on Commerce Dr., Savannah, GA., stood in line for about 45 minutes with my bill to pay & to get this situation resolved in person. When I got to the customer service rep & complained to her what was going on with my missing channels & how I have been avoided & disconnected with customer service on the phone with no resolve, she just said she was sorry & sat there looking at me. She made no attempt to help me. I told her that I will pay for last months phone & internet costs but refuse to pay for my cable costs. This she agreed to do for me but still no efforts to fix the missing channels problem. I also wanted to pay my bill while I was talking to her but she said I would have to get back in line again & wait in order to do this! I was furious & just walked out. I'm not going to wait another 45 minutes to just pay my bill! I made up my mind this morning to return all Comcast equipment & to cancell my subscription with them. By the way, they are going up in cost $10.00 monthly this year (2012) This is an extra $120.00 yearly to pay for sorry service, neglect & avoidance. Also, if you pay attention to when your monthly bill comes in, it comes in a few days earlier each month, so by the end of the year you have paid for 13 months of cable instead of 12 months. I would strongly advise people in the Savannah area to search out another cable provider! more
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Comcast offers Digital Cable, High Speed Internet & Home Phone Service

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  • Comcast is the country's largest provider of cable services - and one of the world's leading communications companies. We're focused on broadband cable, commerce, and content. We deliver digital services, provide faster Internet and clearer broadband phone service, and develop and deliver innovative programming.

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  • Neighborhoods:

    Chatham Parkway
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