The employees were very nice at this business. However, when I called with a coupon, the price on the coupon was the same price they were giving everyone. We got just a basic clean. The guy who came was nice and did a rug in addition to the carpet area. However, I do not think the clean made a big difference. I guess we needed the deep clean in order to see a large difference. It was not wet or smelly when he was finished and they say it is safe for pets and children.