When you meet with an accident , that too in a new car... you want the car back as new.. It is always difficult to deal with insurance - it is given. Insurance companies do their job of saving money during these events. We had coverage with the insurance company which process things slowly, but I attribute that to their under staffing problem - eventually they did the right thing. Now given this context - let me tell you about my experience with Collision masters. within 1 hour of the accident I was recommended by Infiniti of Kirkland to Collision masters. This is my first ever incident and I had no clue what to expect. From the moment I reached Collision masters to the day the car was delivered.. the experience was just awesome. If I built products or opened a services company of my own I would absolutely appreciate that level of communication, transparency and craftsmanship in work. Every detail of the car was looked into. I would recommend Collision masters anytime to anyone. you don't go there to just repair the car.. you go there for the sense of assurance you get !