We used this company a few years back for a family trip we were planning. I realize that travel agents make their money off of commissions, but I did not find that the particular agent we worked with was really trying to find us the routes to make our trip affordable. I know of two other travel agents I could have used which would have gone the extra mile for us when it came to getting discounts. And once our trip was paid for, forget about changing anything if new offers came out. I wasn't very impressed by this agency, and will definitely look elsewhere next time we travel.