I’ve had good experiences with Coldwater Creek, both the store and the catalog. The staff is always friendly and helpful and the lines are never long. One thing I especially like them for is their holiday sweaters, but I’ve found various other clothing and jewelry items there that I’ve really liked. I’m tall (5’ 9”) and I appreciate the length of their standard jeans.
The cherry-on-top for this chain, however, is their return policy: no-questions-asked. If you don’t like something, for whatever reason, for however long you HAVE it, they’ll take it back! I haven’t tested that theory out by returning things years later, but I never get to the mall, making my returns VERY late. No one at the store ever even implies there could be a problem with that. Everyone leads busy lives and having to fit in a trip to the mall within a 30-day (or less) window to return items sometimes just doesn’t work out.