I wish read these reviews before I went - this is hands down the WORST customer service I have ever received.
I went in to this location for an eye exam and to order a years worth of contacts. I have ordered my contacts from Cohen's for the past few years, but have never been to this location. When I paid for the contacts, I questioned the price as it was almost double the cost from the previous year. The sale associate informed me that the prices had gone up, and I believed her.
However, I looked online and found the same contact for HALF of what I paid. I called another Cohen's in the city, and they quoted me the same, cheaper price! I called this location where I purchased the contacts and the woman who answered the phone told me it was 10 minutes until they closed, she didn't have time to help me and I needed to call back tomorrow and then HUNG UP on me.
I went in the next day to speak to someone, assuming this was all mistake. There were no sales associates on the floor (they had all gone to lunch at the same time) and the poor, very sweet, eye doctor had to help me. An associate came back from lunch, and told me I needed to come in the next day because the manager was not in.
I went back the next day (this is now the 5th time I have to go there) and I explained the situation. The manager called another location and told me their price is $500 - which is still $140 less than what I paid - but apparently that does not include the eye exam. The same eye exam that I was told was FREE for purchasing a years worth of contacts. Apparently an eye exam costs $140 at this location.
She explained that this particular location is a franchise, and the store I spoke with (that is a mile way in midtown) is a ""corporate store"". The ""corporate stores"" price match whatever 1.800.contacts is offering, but the franchises do not. And apparently they do not even price match other Cohen's locations in the city!
They begrudgingly offered me a free pair of eyeglasses from their horrible selection as compensation - which is the promotion they were running anyway - or a credit towards a future purchase at their location. No thank you! The manager just turned her back on me and waved me out the store, telling me she would call me. Doubtful. These people are sleezy crooks! Go to the Cohen's on 59th and Lex and pay half of the price!