Avoid Cogburns at all cost! I called these guys out when my AC stopped working. When the tech arrived (late) he told me that my starter capacitor was bad. I told him to replace it. When he finished the job, he presented me with a $350.00 bill. This is a job that would be completed by any other company for $150-200. He told me that he would knock $50 off the bill if I signed up for a service contract, which I reluctantly agreed to. A few hours after he left, the house failed to cool down. I called them back and they sent out the same tech about 3 hours later. He then told me that I needed a new compressor and that it would cost $1500.00 for a used one. I told him I did not have the money for that and he left. The next day I called out a second opinion. The tech from the second company diagnosed the problem as a bad fan. He suggested that I try to work with Cogburns to make the situation right. I called Cogburns back, I told them that I found out it was a bad fan. They promised to send a tech out right away to make the situation right, and give me their "gold" discount. The second tech arrived about an hour after promised. He then checked the system out, and confirmed it was only the fan that was bad. He then told me that he did not have the part and it would be the next day that the work could be completed. He could not make a promise on what it would cost. I finally told them I just wanted my money back. They then proceeded to charge my card for the balance of the capacitor. I had to call back 4 times before they would agree to refund my money, but only after returning the capacitor (a 29.99 part). The company that I got the second opinion from finished the job(both capacitor and fan for under $400. Cogburns wanted $700 for the same job, and tried to sell me a new compressor when it was not needed. When I returned their capacitor, they refunded my money, but no one there gave me an apology, not even the owner who I ran into in the parking lot. These guys are crooked as a politicians. DO NOT USE COGBURNS!!!!!! They just want to rip you off and do not care about their customers. BUYER BEWARE, COGBURNS ARE CROOKS!
RESPONSE FROM Cogburn's Service General:
Jared, I am very apologetic and surprised that you feel unsatisfied about your experience. We strive to ensure that each of our customer leaves feeling they got the best possible service, and I apologize that we did not live up to our own standards.Our technician arrived 15 minutes past the exact time we scheduled for you, He recommended the motor and capacitor be replaced, you chose the capacitor only and when the motor failed that technician dropped what he was doing and was back
at your house within three hours. We offered to make the repair at a slight discount and you decided to have another individual perform the service at a lower cost. Since you were not happy with our service we refunded you your money, as our satisfaction guarantee states we would do. You and I visited, in person, and you told me the part was bad and that you found a cheaper service provider and all was good. Feel free to call me if you have any other concerns, Sincerely Byron Cogburn