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Cobblestone Shoe Hospital - 5 Reviews - 5400 S Hulen St, Fort Worth, TX - Luggage Reviews - Phone (682) 730-8125

Cobblestone Shoe Hospital

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5400 S Hulen St
Fort Worth, TX 76132
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(682) 730-8125
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Retail Shopping , Apparel

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Cobblestone Shoe Hospital - Fort Worth, TX
Cobblestone Shoe Hospital - Fort Worth, TX
Cobblestone Shoe Hospital - Fort Worth, TX

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Reviews

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( 4 )

Best

Mike always provides top notch service - the quality of the work is excellent.

Worst

I would rather spend my hard earned dollars where my business is appreciated.

Editorial review from Citysearch 8/10/2012

On August 10, 2012 I went to pick up a pair of shoes I had dropped off for repair, and I brought in some additional shoes for repair. An older, large framed man named Mike was working, he was also the man I had dropped off the shoes with the week before. While he was charging my card the $35 for the repairs, I noticed that the insoles were still in bad shape. more

Top Notch Service 4/20/2012

Mike always provides top notch service - the quality of the work is excellent. more

Horrible Customer Service 1/16/2012

I would rather spend my hard earned dollars where my business is appreciated. more

Terrible customer service and shoe repair 10/4/2010

I spent good money having shoes repaired only to be treated with complete lack of respect when they did a very poor job repairing my shoe. The tip they repaired on my heel broke off after wearing it a couple of times. On the phone he said he would only discount me back $2 whopping bucks. Fine, whatever. Then my husband goes to pick them up and the guy (Mike) changes his mind because he couldn't find a ticket. Sorry guy not my problem that you can't spell or read. I have never seen such terrible customer service. People shouldn't call their customers liars and cheats. Clearly, I won't ever go back! more

Messed up my wedding shoes - twice 5/19/2010

We took my Stuart Weitzman dyeable shoes here and they messed them up, twice. We picked an ivory color out of a swatch book they had and the first time the shoes came back bright gold. We had them sent back and the second time they came back a lighter gold. Nowhere near the ivory color we picked out. And the Stuart Weitzman box the shoes were in came back looking like it got drug behind a bus across Texas. Now I have my bridal portraits in two days and shoes that don't match. Please do not go here, especially for something as important as your wedding shoes. Cons: Everything more

Unorganized, uncooperative, dishonest 6/30/2009

I am VERY DISAPPOINTED/UPSET with this establishment!!!! My family has used Cobblestone in Fort Worth for years. However, last year I sent my Coach diaper bag in for a strap fixed. I payed for the repairs at that time and was told they needed to send it to the Dallas location. I was then handed a tiny claim ticket as record of my payment and bag (this bag was a gift from my Husband retails for $450.00). Unfortnately, my toddler had got ahold of my purse and wallet misplacing my ticket. Shoot! Sorry! Things happen! When I went to claim my bag, they told me that because I did not have my tiny claim ticket that they could not locate my bag ANY other way! WOW! I thought it was 2009 (2008 at that time) and they cannot locate my bag? I think its that they CAN locate it but WON'T! Sounds fishy to me. This establishment is shady! I call from time to time checking to see if they have found it. Don't take anything to them if you want it back! I am not only angry but heartbroken over this. The bag was a special gift from my Husband for our first child together! Pros: nothing! more
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Owner Message

  • Since 1906, our craftsmen have been providing expert shoe repair. Stop by one of our convenient locations & we'll treat you & your shoes with genuine, old-world craftsmanship & service. From repair to polishing to dyeing, we'll keep your favorite footwear, purses, luggage & belts looking brand new.

    Cobblestone Shoe Hospital has all of the products you need for shoe care. And we repair so many other things including but not limited to luggage, handbags, & briefcases. If it's made of leather, check with us. We'll repair it at a fraction of the cost to replace.

    Please see our website for a full description of the services we provide. And if you can't get to a store, click on the Mail-In link on our website & you can get the same great service delivered to your front door!

Additional information

  • Payments:

    American Express, Master Card, Visa
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