I can't tell you how incredibly frustrated I am with this business!!! I took my favorite ostrich skin boots in to be resoled and refurbished on 4/9/08. Today is 5/2/08. The original pick-up date was Saturday 4/19/08. I picked them up that day and when I got home and took them out of the box I noticed a HUGE scuff mark on the right toe that wasn't there when I dropped them off. The left heel had two nails sticking UP through the bottom of the boot...INTO MY HEEL!!! I took them back on the following Monday (4/21/08) to be repaired. The lady looked at the scuff mark and said it looked "like they missed glazing that part of the boot" and said they could fix the nails. She said to pick them up on that Friday (4/25/08). Came back Friday and inspected them before I left. As I took them out of the box...surprise, surprise...no change at all with the scuff mark. I looked a the guy, pointed at the scuff mark and said, "That's what I brought these back for" to which he replied, "That wasn't there when you picked them up". I put my hand in the left boot and the nails had been fixed. I thought about dropping the issue until he accused me of lying. I demanded they fix the scuff mark. He said they'd likely be done on 5/1/08 but he'd set 5/2/08 as the pick up. Went today and he said, "oh no, they'll be ready on 5/6/08...you misunderstood." What should have taken 10 days is going on one month and I've been accused of lying twice already. DO NOT DO BUSINESS WITH THIS COMPANY!!! They have horrible customer service, drastically ineffective organization skills and do bad work. I pray my $500 boots don't now have a permanent scuff on one toe that I paid $145 to get!!! Man, the nerve of some businesses these days!