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Coast Dental - 6 Reviews - 2500 W Lake Mary Blvd, Lake Mary, FL - Dentist Reviews - Phone (407) 328-6411

Coast Dental

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2500 W Lake Mary Blvd
Lake Mary, FL 32746
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(407) 328-6411
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Reviews

( 3 )
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( 2 )
( 1 )

Best

Very helpful and friendly staff!

Worst

I have been here 3 times and each time has been far less than impressive. They are extremely slow to acknowledge you or sign you in. My first appointment was just an exam and X-...

Unprofessional 9/27/2011

I have been here 3 times and each time has been far less than impressive. They are extremely slow to acknowledge you or sign you in. My first appointment was just an exam and X-rays and I was there for more than 2 hours. On my second visit they told me they had lost my files (and I had only been there a week previously.) My third visit she showed me my treatment plan (which they had given me ahead of time,) with the total they told me I was going to pay. Then tells me insurance won't cover one part of it so it's really going to be X amount of money MORE. I only had enough money for the amount they told me it was going to be so she said it was RECOMMENDED that I get it but I could refuse it (which I did.) At the end of the appointment she told me I need to come prepared next time because I really need to get that done. (I WAS prepared... for the amount they told me it was going to be!!) She was also unprofessional when I had asked for something that she said she was going to give me at the last appointment and never did (she basically told me I was wrong because ""she would have never said/done that."") Also, my husband has left them several messages trying to make an appointment and they have never called him back. At his last appointment they tried to charge him extra than what was on his treatment plan and when he said something they said they would waive that fee since it was their mistake. We just got a bill in the mail (4 months later) for that fee that they said they'd waive. I am cancelling my cleaning in 6 months and going somewhere else. I have never dealt with a place that has been so unprofessional on a regular basis. more

Unprofessional 9/27/2011

I have been here 3 times and each time has been far less than impressive. They are extremely slow to acknowledge you or sign you in. My first appointment was just an exam and X-rays and I was there for more than 2 hours. On my second visit they told me they had lost my files (and I had only been there a week previously.) My third visit she showed me my treatment plan (which they had given me ahead of time,) with the total they told me I was going to pay. Then tells me insurance won't cover one part of it so it's really going to be X amount of money MORE. I only had enough money for the amount they told me it was going to be so she said it was RECOMMENDED that I get it but I could refuse it (which I did.) At the end of the appointment she told me I need to come prepared next time because I really need to get that done. (I WAS prepared... for the amount they told me it was going to be!!) She was also unprofessional when I had asked for something that she said she was going to give me at the last appointment and never did (she basically told me I was wrong because ""she would have never said/done that."") Also, my husband has left them several messages trying to make an appointment and they have never called him back. At his last appointment they tried to charge him extra than what was on his treatment plan and when he said something they said they would waive that fee since it was their mistake. We just got a bill in the mail (4 months later) for that fee that they said they'd waive. I am cancelling my cleaning in 6 months and going somewhere else. I have never dealt with a place that has been so unprofessional on a regular basis. more

Super friendly staff 2/4/2010

Very helpful and friendly staff! more

Super friendly staff 2/4/2010

Very helpful and friendly staff! more

Great dental office 2/4/2010

The whole front desk staff is very friendly and very helpful; Doctor Graham is very detailed and thorough doing his job. An overall great dental office! Pros: Friendly, detail oriented more

MAKE SURE YOU TALK TO A RECEPTNIST THAT KNOWS WHAT SHE IS TALKIN ABOUT 10/1/2008

I WENT TO THIS OFFICE AND WAITED 30MIN BEFORE I WAS SEEN...THEN WHEN I GOT SEEN I ASKED TO MAKE SURE I WAS HAVING A FULL EXAM....THE RECPT HAD ENTERED ME IN AT AN EMERGENCY APT...AFTER I HAD CALLED 2 TIMES ON FRIDAY TO MAKE SURE MY APOINT MENT WAS RIGHT...AS I WAS THERE THE RECPT TOLD ME THAT SHE PUT ME ON A DISCOUNT PROGRAM SO IT WOULD BE CHEAPER IN THE LONG RUN BUT I DIDNT ASK FOR NO PLAN AND I HAD TO LET HER KNOW IT WAS NOT ABOUT THE MONEY ITS ABOUT THE PRINCPLE THAT YOU DIDNT ENTER MY APOINTMENT RIGHT....AND YES I LEFT NEVER TO RETURN...........OR RECOMMED ANYONE TO COSTAL DENTAL FAMILY GROUP. Pros: NICE PHONE CONVERSATION Cons: WASNT THE RIGHT APT more
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Owner Message

  • We create smiles for life. Whether you need a smile check-up or require extensive dental work, we'll answer all of your questions in a relaxed, friendly setting. Call our dentist in Lake Mary, FL today at (407) 328-6411.

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