I have been to CNN nails several times and each time the service has gotten progressively worse. I went last week and the technician who did my nails never sat still for more than five minutes. She was answering the phone, signing papers, and up and out of her seat constantly. It took FOREVER to get a pedicure. At one point, I had two different people giving me the pedicure because she was busy with other things. While they did a nice job, it was such a chaotic experience I will not be back. I mentioned this when I checked out. Heck, I even mentioned how chaotic it was throughout the pedicure. I finally told the technician and manager that I had to be out the door in 10 minutes and that seemed to speed things up. I dont think they understood enough English or, frankly, cared about what I was saying. Dont waste your money. There are other salons which do a much better job for the same money.
Cons: customer service