The company was hired to build a custom-made bath-room pantry. Salesrep Tom Stasic gave me a good price upon submission of his bid for the job and was very 'friendly' sticking my name five times in one sentence, just like any used cars salesman. That alone should raise my suspicions right away, but the price was so good... He took $500 deposit on $2000 worth of total work. The carpenter who came to do the job spoke English to no level of communication on what he was doing. All my remarks were answered with Speak with the office. Within three hours he built skewed, non-leveled skeleton out of a dozen of particle-board panels and... disappeared. Tom answered my calls about five hours after the carpenter was gone. I told him about substandard work done by his employee. Tom promised to send him back for corrections next morning, next morning turned into next afternoon, and finally into the next week. The general contractor who was responsible for connecting plumbing and other aspects of work dependent on finishing of the pantry could wait no longer and corrected all the mistakes himself (obviously, at a price). When I demanded return of my deposit, Tom told me that it is their company policy NEVER TO RETURN DEPOSITS, but I can talk to his boss, the owner Charles Shaffer, about possible discount if I am willing to have them to finish the job. Mr. Shaffer never returned my phone call while their operation manager Jonathan Bellechases assured me that he will. Tom Stacic stopped returning my calls either. Basically, they took $500 and ran away with it leaving me with a pile of particle-boards with the maximum value of $100. I had to hire another company to finish the job.