I've been going to this vet for about a year and a half now. I never had stellar service from the admin staff but at least they were consistent. The biggest issue I had was that my dog was the size of their waiting room - but that was the biggest issue until today.\r
I need to get heartworm pills for my dog. I ordered them 2 weeks ago well in advance of the him needing them - I didn't anticipate any delays as he was testing 6 months ago. For some reason i kept hitting a snag with the vet and the dispensing company. I called this Vet yesterday to find out what the issue was and the receptionist basically called me a liar about whether or not my dog has been on heartwom pills consistently. \r
I had to have the vet call me back who agreed that my math added up. The admin also took the opportunity to yell and badger me for no reason while she was discussing my the amount of months since last dispensing. But all was well and the Vet agreed to sign off. Today I get a call from the dispensing company saying that there is an issue and I need to call my vet again. The same combative crazed admin is on the phone. She explains that the weight from my order and what they have on file doesn't check out. I tell her that my dogs weight fluctuates throughout the year but that it was within the guidelines for what I had ordered. Like another reviewer here, I am not buying Oxycontin people and if anyone has put my dog in danger its the administrative troll that is answering the phone. Its now two weeks later and my dog is behind. She then tells me that I need to have my dog re-weighed in order to move forward. She again calls me a liar about my dogs weight and continues to badger me and refused to listen to the reason behind the weight which was that I had picked a range per the product when I placed the order. I remind her as I explained to the vet the day before that I no longer live near them (nor any vet) and that its just extremely difficult to get a 200lb dog around not to mention costly and not to mention impossible after a natural disaster that has resulted in gas rationing wherein there is scarce car service for humans. I had already paid for the test this year and was refusing to be nickle and dimed by them again. At this point she was screaming at me and not listening to anything I had to say - there was no reasoning with this idiot - and this Vet has lost me as a client forever.