The value of a vendor (especially one that provides a required service - keeping us warm in the winter) is not measured when things go automatically well. Rather, with Climate Control it was things went wrong and misunderstood. In our case, Climate Control (from owner through receptionist listened and took our problem seriously and did everything to make sure the relationship was both ways.
Again, would recommend Climate Control (both professional and PERSONAL). Again, thanking them for their concern and actions.