The staff is polite, and professional, the room was acceptable for the price. This hotel is suppose to be for people who have loved ones in the clinic, or are having treatments at the clinic. The hotel was noisy beyond belief. All night long families from out of the country playing music in there rooms, or the entire lounge occupied. by one group of people and you were greeted by the sound of music from there boom box. So forget about going to the lounge to use internet the hotel is not wireless.. No place to sit, or have a moments peace.. In the morning the place was trashed cups, dirty plates all over the lounge area. Food in the furniture, forget about using the public bathroom. The staff informed me nothing can be done. . I am a patient person but had to go out in the hall at 12:30am and scream on these people my mom was there for heart problems and we drove from NY 7 hours . If you want to relax or have a good night sleep go some place else.