Clems Transmission & Auto Ctr

over all a good place to do business .they were up front &honest. took a little bit of time fixing my car but they did a great job... more

Some time ago I took my truck to Clems Transmission. I had a transmission problem and I was nearby them on Groesbeck Hwy. I had never dealt with them but was in serious need of a repair. They took very good care of my truck and me, making sure the repairs were done right and that I had transportation to and from home. I was told they were just getting settled in to their new building and that it may take a little longer then normal to get my truck done as they had only a couple of their hoists working. I was surprised to have my truck back in 3 days. The repairs were done right and I was very satisfied. Any way to make a long story short, I was in need of a repair on my truck again a few days ago, I called and they had me done the next day. I'm not sure what these bad reviews are about them, but I have had good success with them. I would definitely refer them to anybody. Keep up the good work guys. more

On April 14, 2011, I brought my car to Clems Transmission Auto Shop, to be repaired. I was told the same day that someone would contact me with an estimate. No one called so I had to call. I was then told that they were unable to even look at my car that day but would do so the next morning. On April 15, I still had not received a call or estimate. Once again I called and was told someone would call me before the end of the day. The end of the day came and still no call. At this point the shop had my car two days and I still did not know when it would be looked at or when I'd receive an estimate. The following morning I called again and assured repeatedly that my car would be looked at that day. The day went by in fact a whole five days went by with no call, no estimate! At this point I was now eight days without a car, I'd received no communication from the shop, other than when it was initiated by myself. After three and half weeks later I received my car after once again I initiated the call myself that it was finally ready! Not mentioning the estimate I was given was not the same when I picked up the car. I was DESPERATE at this point and very DISAPPOINTED with customer service also the lack of commutation! I'm writing this review to make the shop and other consumers aware of the service I received at Clem Transmission. I would not have been so upset at the delay in the repairing my car if someone had the courtesy to just keep me informed! The NOT knowing and wondering was very frustrating and showed very little RESPECT for my TIME and MONEY! more

Unbelievable that a business this poorly is still in business.!! how can you be told one thing when you drop your car off, then told to your face that you didn't (mention) that you needed your car back in this lifetime! They get to a repair when they feel like it, and when they do get to the repair, good luck getting a straight answer from them as what was actually wrong.. I was told I had (this loose rod in the drive gears) and I was also told that I was being too picky about the noises I heard when I brought the car back for a warranty issue! UNBELIEVABLE! If you use this place for anything other than to ask for directions to the nearest gas station, may God have mercy on you and your car..... :( Too bad I spent more than I could afford on my transmission, and its still not right! more