Clear Internet

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551 W 181st St
New York, NY 10033

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(347) 344-6109
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Reviews
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( 9 )

Best

I love photography since I was a kid and I have been pursuing this career for since 2006.With Clear 4G I can send my projects to interested clients and immediately check my e-mail...

Worst

I had terrible experience with Clear 4G. I was paying 45$ for unlimited connection, it was promised to be up to to 6Mbps, reality was that all times when I would need it (like 8pm...

No Supervisors!? 9/15/2012

I cannot do any transactions online such as change method of bill payment of due date. I called customer service because I was upset that a pre-paid credit card was on the file for being billed monthly when I would rather pay my own way in cash. I spoke to an Indian sounding man named Rob. He was able to fix the method of payment, but when I explained to him that I ordered the unit on August 17, 2012 and the unit for my laptop didn't arrive until August 19, 2012, he claimed he was not able to change the billing date. I explained to him that billing me on the 16th meant that I was getting stiffed by two days of service at least each and every month. He tried to see what he could do to change it and only came back on the line offering me a two day rebate. I asked him, so, if I don't get paid until the 18th and pay on that date, because that is 30 days from the unit being available to use... are you going to shut my service off for 48 hours? His answer was a definitive YES. I started raising my voice at him and demanded to speak to a supervisor. He tried to get me to accept terms 3 times and NEVER put a supervisor on the line. I firmly believe that when calling you are speaking to a call center in INDIA and they have no idea how to help the customers with billing issues other than accepting payments with credit cards. ROB, finally after the third time and I screamed at him to get his supervisor, told me the ONLY way to change the billing date from their error was to let the internet go out on the 16th and call back and demand my two day credit at that time. Then they can see what they can do to let me have another 2 days of service before the bill comes due. The problem with this is that I explained this would happen EACH AND EVERY MONTH... and that some people dont' get exactly paid and have money cleared on the 15th. I was angry that I would have to pay at the first week of the month $50, two weeks in advance of my bill being due... and it would come down to me paying $50 every two weeks for 30 days of service! more

Agatha... Y??? 9/10/2012

Agatha y's review reads scripted. All the other reviews said the service sucks, but agatha says stuff like "The world is just a click away". Ordinary folks don't talk like that I was about to jump in, not now . Thanks! more

Poor connection at peak hours 8/13/2012

I had terrible experience with Clear 4G. I was paying 45$ for unlimited connection, it was promised to be up to to 6Mbps, reality was that all times when I would need it (like 8pm-10pm when you usually watch videos/movies online) - it was barely hitting 1Mbps. It was like dial-up days, I was waiting pre-loading YouTube videos with terrible 240p-quality, so bad it was at peak-hours. I tried to call to Techsupport, it took 50 minutes, they are not really helpful, just asking to clear Temorary Internet files, other stupid things. They insist to do them, but they do not bother to explain why Verizon 4G works ten times faster on the same laptop with the same configuration. It's not bad for emails/web browsings without videos - it would work, just don't connect to more expensive plan - absolutely no sense to pay more for the same poor connection. When I found that Clear doesn't fit my requirements, I was thinking about keeping it as a backup connection. At the same time Verizon started their 4G network and I bought 4G-tablet with Verizon 4G, and found that new 4G-Verizon network is so much faster than Clear's, they have limited traffic included, but 2Gb for backup connection is more than enough. So Clear 4G lost competition even as secondary connection - I bought 4G modem from Verizon instead. Advice: When you cancel your membership with Clear please remember that their "free month" is a just a cheap trick to get another chance that you'll forget to cancel it before the next billing cycle. They refuse refund if you call the next day after the credit card charge and doesn't matter that you were a good customer for 2 years. more

Coverage limitation 6/4/2012

I used CLEAR for 4 months. It always get off in prime time and weekends. Reboot can't help. The customer care service said it is because of our station and received so many complaints. So I am not the only one get such kind of useless service. And the device is non-refundable. It is a waste of my money. more

Not worth the $50 4/15/2012

Clear works when it wants to and half the time you have to shut it off and restart it. To watch a movie on Netflix that's only an hour and a half long takes almost three hours and if your an online gamer like me it's so not worth getting cause it's super delayed especially when playing call of duty -_- more

Unlimited is limited to... 4/9/2012

We were excited to be able to get out from under Comcast. In the beginning is was great. Easy setup, no wait, connection was ok. We signed up for the unlimited plan. They state "Do whatever you love online and do it as much as you want. You don't have to worry about additional charges or overage fees." but in the tiniest print in light grey lettering so it almost disappears it states "Unlimited plan subject to Clear's acceptable use policy". We only used it to surf the web and watch netflix, I wasn't even using it to do any online gaming or file transfers from when I work at home. Within a few days the speed dropped dramatically. When it did connect, it was like having dial-up again. When we finally got through to customer service, they said that we were using too much bandwidth and they restricted our usage. So it's an unlimited data plan, but only to a certain point! That makes absolutely no sense. Definitely not worth the time and money. more

Clear are Criminals They will rob you blind!!!! 12/24/2011

I offered to pay a friends bill for $50 she advised them it was not her card when I received a $176 charge for a PAST DUE BALANCE Mariah Smith's name which is not my friends name. My friend called Clear they have absolutely nothing to say. I mean NOTHING! They transferred us about 6 or 7 times to ultimately achieve nothing. Stay CLEAR of this company and choose a more reputable one! more

Clear-ly Worthless & liers!!!!! 11/15/2011

I just started using Clear 3-4 months ago, Then I ordered Netflix to use the Wireless service off the Wii, When I found out I needed better download speeds to keep the Movies (Netflix) I select from stopping & reloading, I ordered the upgrade from 1.mpbs Download speeds to 4-6 mpbs, It worked @ higher speeds of 4.0 avg only 1 night, Ever since been between 1 and 2 mpbs download speeds, So WHAT DID I PAY THE EXTRA $$$ FOR???? I'm gettin the same exact DOWNLOAD SPEEDS as I did before I upgraded, Now the Movies are stopping & reloading again (every 3-5 minutes) Its' soo frustrating, Customer service is CLEARLY WORTHLESS TOO! I called over & over & over, Nothing but bullspit............WORHTLESS!!!!!!!!!! more

Clearly a problem 9/7/2011

I have been using clear for my Internet service provider for the last two months. In that time I have had inconsistent service for more than a month. Tech support is useless with tech support. I'm not sure if it's because they don't know anything, or just don't understand English too well. All in all clear sucks and I would not recommend it to anyone. Don't buy it. more

Worthless 5/26/2011

Why did Agatha Y. write 3 glowing reviews on the same day? Probably because she works for the company, because there is no way a legitimate customer would praise this service. It's faster to walk to a corner store for a printed paper than it is to read online with this worthless connection. more

No worries! 10/21/2010

I love photography since I was a kid and I have been pursuing this career for since 2006.With Clear 4G I can send my projects to interested clients and immediately check my e-mails for updates. With high speed Internet and unlimited calls I can work anywhere and anytime. I am currently studying the picturesque views of the Carteret Waterfront, so as to promote the city. Clear 4G is hassle free and very convenient. more

Clear 4G 10/17/2010

I’m a news and media researcher, I need access to the internet every single minute of every day. I have to be up to date with the current events, right up to the minute. That is where Clear 4G comes in. I can surf the net anytime and in any place. It’s portable and easy to use. more

Fast and Easy 4G speed 10/17/2010

As a music lover I like to upload and download music on my pc. Every time I hear something new I immediately download and I won’t even care if I’m in a cafe or in the park as long as I have my Clear 4G with me. Clear 4G made downloading so fast and easy...I’m grateful for it. Now I can listen to and get new music anytime, anywhere. more

Clear 4G 10/17/2010

Nowadays, everything is going fast, fast, fast. Slow is out. So, for people who have a fast paced life, like me, having a connection that can keep up would be great. Good thing I have a good friend who introduced me to Clear 4G. I don’t have to put up with the pains of “loading” time anymore. The world is just one click away. more
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Additional information
  • Neighborhoods: Washington Heights, Uptown
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