Henrietta has a huge overpopulation problem but this shelter does all they can to help alleviate it. Every time kittens cross my path, which is often, I work with the shelter and they are fully vetted and find homes where I can be confident they will be cared for. Through my volunteer work with the shelter, I've saved 33 kittens and 4 pups in the last 15 months. They've rescued many, many more. No, they don't have the manpower to sit waiting for the phone to ring - they are busy all day. But calls do in fact get answered and I suspect that the person who left the scathing review wishes she could take it back.