My friends have used them before with great success. The cupcakes I ordered were awesome looking...except for 5. I ordered 40 with a certain design and red icing. When I picked them up, 5 had pink icing. Owner said I don't know what happened...let them air out. This is for my baby shower and I didn't want pink. They weren't very understanding and wanted me to basically ""deal with it."" After going back and forth a while, they ran my card. They said it was declined so they ran it again. When I finally noticed the price was wrong they ran it again, but without the discount of the wrong colored cupcakes. When I called my bank, they declined charge went through. So I got charged 3 times for $40 cupcakes at the wrong price. Hopefully it will get made right when it's all said and done. Like I said, 35 out of 40 cupcakes look great. Customer service.....horrible!!! I hope they were just having a bad day. Regardless, it's wasn't acceptable how they treated me.