Never fails that when I go to their service dept., they either fail to do the work, take much longer than they say, or do poor quality service. I keep thinking they'll step it up and fix the process and hire good techs. Sadly today was an example of the usual. I took my Rav4 in for routine oil change and tire rotation, telling them I have a screw in the tire. An hour later they said the work was complete. But it wasn't. They failed to fix the tire, which was under warranty under the ""Extra Mile"" and then took an additional 2 hours to do the work! When I got it home and checked the tire pressure, they all had 40 psi--should have been 32-36. Ay yi yi. As I said, they have had plenty of chances to up their standards. Being so close to home it was convenient...
Pros: Debbie Standiford
Cons: Service dept.