I just left Clare's of Clayton less than an hour ago and am very unhappy, I had not been there before but had heard good things about the salon and the reviews here and elsewhere are good. I went there for a keratin straightening procedure. Prior to booking the appointment I called to find out the price and learn about the procedure. I was told it cost $200.00 although it could be more for individuals with very long hair. I said my hair is shoulder length and the receptionist said it should be about $200.00. I booked the appointment and was told it would take about 3 hours.
When I arrived I was greeted promptly, offered something to drink and waited only a brief period of time before my stylist got me. I have no complaint about the ambience, stylist, etc. I arrived at noon and left with my hair straighted at 2. However, when I went to check out the receptionist told me my fee was $300.00. I was stunned. I replied that I was told the fee was $200.00. He replied, ""Starting at."" That's it. Blank stare waiting for my payment. Seriously, my hair just brushes the top of my shoulders.
So, my $200.00 procedure cost $300.00 and my 3 hour appt only took 2 hours. A great deal for Clare's of Clayton. I have no idea how long or well this treatment will hold up.
I will never go back. If you do go I suggest that before anyone does anything to your hair that you confirm the fee. I am quite disgusted by their business practice.