Driver told us he was purposely taking a long time to load my car because the people he was blocking were being impatient. He even flipped one of them off, which led to a severe yelling match with one of my neighbors in the street and only stopped when I threatened to call the cops. I told him to drop my car and so I could call a different, more trustworthy service. Then he charged me $100 for wasting my time. When I complained to his boss, the man threatened to charge me by the minute for the phone call. Needless to say, I wouldn't recommend them to anybody, ever.