I have been seeing Dr. Dubicki for six or seven years now. I used to live in Queen Anne but even kept seeing him after I moved because I really like his professionalism and his personality. His office staff leaves SO much to be desired, though. I used to receive friendly reminder cards about when my eye appointments were due but they started forgetting to send those out. They seriously overcharge for contacts, at least by $10 or more per box, then charge you $5 for shipping. And they REALLY aren't helpful when you order online instead of through them. When I ordered contacts at an online place, they ignored the order and never responded to the online place, so the online place couldn't send me my contacts. A year later I'm trying the same thing and a different online place is having problems getting them to respond. And, this last box I ordered directly from them (since they've pretty much hijacked my ability to order online), they forgot to mail it, even after I paid their huge shipping cost for MAILING it. I am fed up with this severely poor customer service, especially since this is not a down market place. Even though I love the doctor, I plan on finding a new eye doctor for my next visit.
Pros: The doctor is great to work with
Cons: The office staff make the rest of the experience frustrating and infuriating