The City of Shelby is one of the largest cities in Cleveland County, N.C., that serves a population of more than 21,000. The city operates through administration, finance, parks and recreation, human resources, information technology, purchasing and warehouse, planning and utilities departments. The City of Shelby provides a variety of business services, including building permits, zoning information, bids and purchasing and economic development. Its police department has a crime prevention unit that maintains constant communication with the community through surveys, public forums and other service groups. The city s public works department is responsible for construction, operation and maintenance of infrastructure, including water and wastewater utilities, streets and storm water drainage. The City of Shelby has been operational since 1843 and is located in Shelby, N.C.