I live in Houston, TX. My son (19years) was in an accident in Houston and car was badly damaged so needed to be towed. At the scene, we were not asked which tow company we wanted so, I asked the police officer how I would choose the wrecker (at least 6 showed up) to have my car towed, he told me “It had already been decided, I wouldn't be choosing, and it doesn't matter”. Once the wrecker drivers saw how much damage had been done, they told me, I shouldn't have my car towed to the shop I had asked to have it towed to, because they were confident it would be totaled. They explained I would be charged if I had it towed to my repair place whereas, if I allowed them to take it to their storage lot, there would be no charge. This ""auto storage facility"" is actually Vickery Auto Storage 11731 VICKERY ST, Houston, Texas 77039
(also known as Citywide Auto Parts of 4637 Mount Houston Rd, and City Wide Collision Center ). All are owned and operated by Curtis Mounts.
The following day my son went to collect items from his vehicle. He was told to sign a form. Later in week, we found out the form actually gave permission for the car to be towed to another location to be repaired. The bill - $1,900. Our insurance will pay this bill but this is fraud. Not the first time it has happened. Company has had 11 complaints based on the BBB. The following is from BBB website:
BBB rating is based on 16 factors. Factors that lowered the rating for Citywide Collision Center include:
• BBB does not have sufficient information to determine how long this business has been operating
• 11 complaints filed against business
• Failure to respond to 4 complaints filed against business
• 1 complaint filed against business that was not resolved
• BBB does not have sufficient background information on this business
• Business has failed to resolve underlying cause(s) of a pattern of complaints
Also, according to Texas Department of Licensing and Regulations, the company's certificate is ""under administrative hold"". If you go to the following website and type in the company name this information will come up. //www.license.state.tx.us/tools_search/mccs_search.asp
We have contacted the State Attorney General, the BBB, and Texas Department of Licensing and Regulations, and according to the legal advice we have been given, this is all we can do. The rest is up to the insurance company. The insurance company does not seem to be overly concerned by this scam. They told us this is common. Vickery Auto Storage is scamming good, honest, vulnerable (when in a wreck) people in the city I’ve lived in for 40 years. Very disappointed that this has happened to us and that it is going to continue happening to others.
This ""so-called"" company deserves 0 stars but in order to publish this, I have to rate it at least 1 star.