This weekend my mom was in town from Cincinnati. She was getting ready to leave after I was already at work. After driving about a mile, her check engine light went on, so she called me. I told her to take it to City Volkswagen, because I got such great service there. I offered to call them while she drove it there. I spoke with Allen (sp?) who informed me that they were PACKED due to it being President's Day. After I told him about my mom's situation and how she just wanted to make sure it was safe to drive back to Ohio, he said she should bring it in and they would try to squeeze her in. "We aren't going to let her drive if it isn't safe." I called my mom about an hour later, and she was already on her way out of the dealership. She said they were SO wonderful! They told her it was her coil pack and told her how much the part should cost so she didn't get ripped off in Ohio! They said it would be safe to drive on and even washed it before giving it back to her ! Not only was it wonderful that they were able to check it for her, they DIDN'T CHARGE HER! I was already thrilled with their service, but can't thank them enough for taking such great care of my mom! Family means more to me than anything, and City treats YOU like family! I will NEVER go anywhere else for service and will tell everyone I know they need to service their vehicle there, too! THANK YOU CITY VOLKSWAGEN!!!!!!