As anyone who banks with Citibank in upstate NY knows, all of our local branches have now been sold to M&T Bank. This means that we have no choice but to become M&T customers, or close our accounts. I have several complaints about the way this process was handled.
1.) We were given only about 1 month's notice of the sale. That is not enough time for some automatic debits that I have set up to be switched over to the new account number.
2.) I now have the hassle of changing all of my direct deposits and automatic debits.
3.) As of today (two days after the sale to M&T became official) I have not been notified of my new account number.
4.) I had to activate a new debit card and the two cards had zero overlap. Through July 30th I was supposed to use the Citibank card. As of July 1st I am now supposed to activate and use the M&T card.
5.)Online access to my Citibank account info was shut off on July 30th. I cannot even sign up for online access to my new M&T account until July 3rd.
6.) I have not received new checks, nor any information about whether I can continue to use the Citibank checks. (Of course rent is due....)
7.) Because of the holiday and the conversion, my local branch is closed through Monday. M&T has more limited customer service hours by phone.
Those are my main complaints right now. I will write another review for M&T once I am more familiar with their service.