First and foremost, their humidor is overstocked and they have a lot of moldy cigars. Also, the presentation is pathetic, with old dust covered cigars laying all over the floor.
Now for what really pissed me off: This store offered two different groupons. During the first deal, i purchased a groupon and used it and was satisfied. I was very excited to see a second groupon listed and quickly bought it and went in to redeem. Too much dismay, i was turned away because i had previously used another groupon at the store.
I tried to explain to the clerk that the first groupon was a completely separate deal, and that the fine print listed 1 per person, however it did not say first time groupon users only. The clerk still would not accept it and told me to call groupon for a refund.
I called groupon and explained the situation. They checked the deal's fine print and stated that since it did not say ""first time users only"" that the store should have honored it because, like i told the clerk, they were two SEPARATE deals. It is the stores fault for not listing that in the fine print, and they should be responsible for their mistake. This means accepting my groupon. However, since the store will not accept responsibility, groupon said that they would refund my money.