this place has the worse customer service even the owners don't get back to you. lisa did but wanted me to come in and see her and frankly 2 times with bad color and h/c was enough for me.! So I did not go back. Then thats when she became rude also. I had a redo of a redo h/c and they pretty much chopped it.(Alison nice but not a hair stylist). the color I liked 1st time and asked for that 2nd time and WOW they couldn't get it right. In fact my hair turned orange. They are nice here until you have a complaint then they basically ignore you and the complaint. BAD Customer service and services. Never had someone at a business not return your calls OR I asked for a refund and they basically said NO. Never go here again and I will tell friends and family NOT to either. Bad all around.