UNPROFESSIONAL, UNETHICAL, AND VERY VERY RUDE!
I've had StateFarm auto and home insurance for over 11 years and after a quick audit of my current policy I was shocked to find out that all these years I've been paying $$$ for a mediocre policy with almost no coverage(no uninsured coverage, under-insured, high deductible, no road-side assistance, no rental car ABSOLUTELY NOTHING! ) for an exorbitant amount of money.
Also, in 11 years I had one auto claim and they dropped my son from the policy, then we had a homeowners insurance claim and soon enough my home insurance was dropped.
After all this happened I decided to shop around for a better policy for the same amount of money. WELL SURPRISE SURPRISE! Geico, Progressive, Century 21st and All State, all four insurance companies quoted me a rate 55% LESS! than what I'm currently paying StateFarm.. not to mention that all these quotes included uninsured, under-insured, rental, road side, and a 300/500/300 coverage. I immediately decided to start my new policy with All State and cancel State Farm... well well well...
Now After three days of trying to cancel my current policy with state farm I have not heard from them, Janette, Maria, and Andrea have been very rude ( and don't get me started with Cie Taylor) I have told them to cancel my policy and they don't seem to get it.
I have now gotten my lawyer involved and have filed a complaint with the Arizona Chamber of Commerce and the Arizona Department of Insurance. StateFarm headquarters was shocked when they heard this so they immediately got a manager involved and have sent messages to Cie Taylor with no response at all.
Please Please STAY AWAY FROM THIS UNPROFESSIONAL office and staff. As Soho Ro mentioned, this agent is clearly after your money with no respect for policy holders.