I came to Dr. Cote as a second opinion ( because the first doctor I saw was horrible!) for my 2 year problem with a re-occurring infection in my ear as well as a septoplasty. Dr. Cote came in and actually listened to my two years of medical treatment I had already tried, was incredibly gentle with my tender ear, and so unbelievably professional, polite, and knowledgeable! He gave me a very detailed explanation of the surgery he would perform on my nose as well as my ear, made sure I fully understood everything, gave me options, asked if I had questions, and made sure I felt completely comfortable with everything! I of course decided to schedule my surgery with him and could not have been happier! The extremely polite staff explained very specifically what I could and could not do pre and post surgery as well as gave all the information regarding medications, surgery procedures, anesthesia company used, pre and post-op instructions, even directions to the surgery center in a very organized little folder. The actual surgery was a breeze and Dr. Cote did an absolutely fantastic job! Everyone was so understanding and calming as I was nervous having this be my first surgery. I had called a couple times pre and post op with questions and received immediate and knowledgeable responses from the staff and especially Dr. Cote himself. Everyone is incredibly here (especially Dr. Cote!) and I would VERY highly recommend seeing them for anything you can! Best doctor I've ever had and I wish I could see him for everything! This is how every doctor should strive to be.