Just a strong word of warning to anyone considering using Christian Heating & Air Conditioning. Do not let their name fool you, as they are one of the most deceitful companies I have done business with in Bucks County. I have been a customer for over 12 years, and trusted them to have a replacement heat pump installed and my repairs. I called them again last month to repair a low voltage wiring short that blew the control fuse, leaving me with no heat.Technician arrived and replaced the 25-cent fuse, but was unable to locate the wire short causing the fuse to blow. I was charged $275. but 13 minutes after he left, the fuse blew again. I immediately called back a manager who told me it was too cold to come back out again that evening, and I would need to schedule a return call in the morning. I guess it wasn't too cold for me to be without heat. Almost 24 hours after the original call, a technician returned the next night and quickly found a rub-through on the insulation of a small wire in the outdoor unit. I was charged an additional $284, a total of $559 for a 25-cent fuse and some tape wrapped around the wire that wore through the insulation due to vibration from the original faulty installation.When I discussed with the technician regarding the previous day's payment to "diagnose and repair a low-voltage short," I was told he was just doing as instructed and I would need to speak with Bruce the following morning. When I called the office, I was put on hold and asked questions several times by the receptionist, but Bruce would not get on the phone with me. I was told that he would "look into it and get back to me." Needless to say, after many weeks I am still waiting for that return call.
If this is how loyal, long-term customers are treated by Christian Heating & Air Conditioning, I think the term "Customer Service" is no longer present in this company's priorities, and has been replaced by their dishonest business practices.