This is the worst automotive repair shop I have ever experienced. I came in at 4 and they told me they were busy so I made an appointment at 4 the next day. No problem there. The next day I dropped my car off and no one even called to say that they couldn't even look at it that day. I had to call them before they closed to know that I wasn't going to have a car the next day. They called me in the morning and told me what was wrong with it and that it would be done by 4 that day ""no problem."" I went there at 4 and it was not ready. They hadn't even done anything to it. The story they told me was that a mini cooper that had been there for a week had a part come in and they needed to put it on. First, that doesn't take all day. Second, they have more than one employee working there. Third, my car and the mini cooper were both sitting in the parking lot when I drove up to pick up my car. I was understandably aggravated when I went to pick up my car. I told the guy that my bill better reflect the poor service I had gotten here. He called me back a few minutes later after I had left and told me that they would not work on my car, and a different attendant proceeded to call me a spoiled rotten brat. I wasn't nice to him, but I at least had a right to be upset.